Rollback of Accounts on ESO's PC-NA Server — April 16, 2024
A major rollback is in progress on The Elder Scrolls Online's North American PC megaserver. Following yesterday's launch of v10.0.0 on the Public Test Server, test characters from the PTS became available on the live PC-NA server, resulting in both servers being temporarily taken down. The live server has since been brought back online, but certain users who logged into the PTS have had their accounts locked until the rollback can be completed. Affected characters will have their progress rolled back to April 15 at 13:30 UTC; banks are reportedly unaffected. Customer Support has advised affected users that this process will take two to three days to complete.
This rollback comes at an inopportune time, with the Anniversary Jubilee in full swing. In addition to the valuable in-game rewards offered every year, this year's Jubilee offers additional bonuses to celebrate the game's tenth anniversary: many players are currently grinding for rare character-bound style pages, and the rewards for completing certain daily endeavors have been increased this week to coincide with the Thieves Guild DLC being made available for free.
Update: This issue was resolved on April 26 when affected accounts had their access restored. On May 6, additional compensation was provided to those affected: one month of ESO Plus and the associated 1650 Crowns; 16,000 Seals of Endeavor; five Glorious Anniversary Jubilee Gift Boxes; all five artifact replica style pages; and 25 Jubilee Confetti Packs, enough to unlock the Jubilee Steed.